About Us

No Isolation is an award-winning scale-up in EdTech on a global mission to help education providers ensure learning and belonging for all children. With offices in Oslo, London, and Munich, we provide the technology and solutions required to tackle the societal challenge of school absence, empowering institutions to uphold academic continuity and inclusion for every student.

Our flagship solution, the AV1 robot, is deployed across 19 countries with 5,000+ units, supporting schools to sustain attendance, belonging, and continuity of learning for children who cannot be physically present. Consistently described as life-changing, it bridges the gap between the student and their peers, restoring both educational continuity and the essential sense of social belonging.

The Opportunity - Customer Success Manager

Germany stands as a central pillar of our global mission. As our second-largest market with over 1,800 units deployed, we have established a trusted foundation and a solution that educators rely on daily. We are now looking for a passionate education professional to transform this foundation into lasting student impact. In this role, you will apply your classroom expertise to a broader stage, acting as the pedagogical bridge that empowers schools to maintain connection for every absent student.

Your impact begins the moment a school considers our solution. You will partner with our Account Managers during key presentations, acting as the "pedagogical anchor" who builds immediate credibility with Principals and Schulträger. You will validate their trust by outlining exactly how you will guide them—from the first technical setup to deep integration in daily school life. Once a partnership is formed, you own the journey, orchestrating seamless onboarding and proactively identifying opportunities to expand the reach of our solution to more students.

Based in Cologne or Düsseldorf, you will be an active ambassador for our mission. This is a dynamic role for someone who thrives on connection and mobility; you will travel regularly across the region and beyond to meet stakeholders where they are. If you are ready to combine your educational DNA with a commercial mindset - navigating diverse administrative and pedagogical landscapes to ensure no child is left behind - this is your platform to make a meaningful impact.

What You’ll Do — Scope & Responsibilities

• Establish trust & credibility: You will join Account Managers in key stakeholder meetings to build a relationship from the very start. Your presence provides the reassurance decision-makers need; by outlining the support journey, you demonstrate that they are not just acquiring technology, but gaining a dedicated partner to guide them

• Orchestrate holistic onboarding: You will take full ownership of the implementation phase, ensuring that schools feel capable and supported from day one. This involves training administrators on the AV1 Admin portal and, crucially, guiding teachers on the pedagogical integration of the robot to ensure it becomes a seamless part of the classroom dynamic

• Drive adoption & expansion: You don't just maintain accounts; you nurture them. By monitoring usage health and maintaining close contact with inclusion managers, you will identify opportunities where the client can expand their fleet to support more students, effectively turning successful pilots into scalable programs

• Act as the pedagogical expert: You will serve as the primary source of reassurance for teachers and other stakeholders. When questions arise regarding privacy, classroom interaction, or social inclusion, you will answer with the empathy and credibility of a fellow education professional

• Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped

What You Bring — Experience & Capabilities

• Pedagogical DNA: You have a professional background in education (e.g., as a teacher, special education pedagogue, or school leader). You possess deep empathy for the classroom environment and can credibly address the concerns of teachers because you speak their language

• System knowledge: You have a solid understanding of the German education system and its structures (Länder, Schulträger, Kommunen). You know how decisions are made in the public sector and can navigate administrative environments with confidence

• Commercial awareness: While your heart is in education, you understand that impact requires scale. You are comfortable identifying opportunities where a school could do more - spotting the potential to expand a small fleet into a wider solution - and nurturing those conversations

• Communication & presence: You are a confident communicator who can capture a room, whether pitching to a municipal board or training a group of teachers. You have excellent communication skills in German and professional fluency in English

• Tech-savvy & mobile: You are comfortable mastering digital tools and teaching others how to use them. You are also willing to travel regularly across NRW - and occasionally to other key German cities - to build relationships in person

What We Offer

• Attractive Compensation: A competitive salary package

• A purpose-led culture: We set high standards because our mission demands it, and we support each other with genuine care. You will join a purpose-led team that gives you the space to do your best work

• Tools & Enablement: We equip you to succeed. You will benefit from a dedicated partnership with Marketing, Product, and Sales, ensuring you have the high-quality collateral, case studies, and cross-functional support needed to scale your impact

• Collaborative Environment: You will report to our Director of Customer Success and collaborate closely with colleagues in Munich, London, and Oslo, connecting you to a network of expertise across Europe

Location

This position is based in Cologne or Düsseldorf in a remote setup.

The role requires regular travel across the region and beyond to support your client portfolio, as well as occasional trips to our Munich office to connect with the wider team.

How to Apply

Please click Apply and upload your CV and a short cover letter in English outlining your motivation.

If you want to continue serving the education sector in a new capacity - one where your insight empowers schools to embrace true inclusion - this is your opportunity to lead, and we’d love to hear from you.

🎥 You may watch how AV1 transforms inclusion in education here: vimeo.com/1098745115
🌍 You may explore our mission and impact stories at noisolation.com

We kindly ask external recruitment agencies to refrain from contacting us regarding this position.